Clinical Support Services Award - HSJ Value Awards 2019
Without efficient and effective clinical support services, the care pathway cannot function. These crucial services aid clinicians in diagnosis; improve patients’ response to treatment and their recovery and rehabilitation; support patients’ families; and maintain patient and staff safety. They cover a huge range of needs, including: bereavement and chaplaincy, dietetics, infection prevention and control, occupational health, and physiotherapy.
As demand for these services grows, and new techniques and technology expand their capabilities, it is crucial to ensure they are provided in as efficient and cost effective a manner as possible, while maintaining quality and safety.
This award is open to providers and commissioners of any clinical support service in the NHS – or independent and private sector organisations working with the NHS – that have improved efficiency, quality and value through service redesign or innovation.
- A clear rationale for the project
- An explanation of how it aimed to achieve improved value in the delivery of clinical support services an explanation of how the project plan was informed by existing best practice or evidence
- A clear focus on maintaining or improving patient and staff safety at the same time as delivering increased value
- Innovative approaches to improving efficiency, such as restructuring provision, use of technology, workforce redesign, streamlining, or use of social enterprise
Evidence the project has led to improved value in the delivery of clinical support services. This should include a quantitative aspect – for instance, demonstrable reductions in average length of stay, improved patient outcomes, reductions in avoidable admissions – and can also include qualitative measures such as patient experience measures.
Proof the project met or surpassed its original goal
Initiatives that have embedded and spread beyond their original setting to other departments, settings or organisations or clear evidence the work is potentially replicable and scalable
Clear evidence the project has improved value in clinical support services. Of interest will be projects that have simultaneously delivered financial savings and improved patient experience – creating value for taxpayers and patients alike. Quantitative evidence of improved value should be supplied.
How did the support services involve other stakeholders in the work? Evidence of structured collaboration with patients, staff, departments and third-party organisations. Testimonials from partners, colleagues and leadership should be demonstrated.