NHS Support Service Initiative of the Year - HSJ Value Awards 2019
Clinicians are, rightly, the public face of the health service. The reality however is they could not deliver excellent care without an equally excellent range of ‘back office’ support services. From finance staff to switchboard staff; from porters to catering – these members of the team may not provide clinical services to patients, but they have an enormous impact on the quality of patient experience. The role of these services in delivering a financially sustainable NHS, meanwhile, has been specifically highlighted in the recent 'financial reset'.
This award will bring those back-room staff front and centre. It will celebrate their contribution to the creation of high quality, high value services. Entries are welcomed from providers, commissioners, and organisations working with the NHS. We are interested in examples of successful outsourcing, but also in examples where in-house services have been improved.
Judges are looking for entries from any of a range of support functions from across NHS organisation which can include but are not exclusive to the following. HR, procurement, finance, administration, facilities, reception, catering, porters. Entrants may also include partnerships between external service providers and an NHS organisation which can prove value for money and improved patient experiences.
- An explanation of the services provided, identifying why there was a need for change, improvement or initiative to provide better value
- An explanation of how it aimed to achieve improved value in support services
- An explanation of how the project plan was informed by existing best practice or evidence
- Where a service has been outsourced, an explanation of how the procurement process ensured best value and quality, while minimising risk
Evidence the project has led to improved value in support services – and that these services have made a demonstrable contribution to the delivery of high quality, high value services at the organisation. This evidence should include a quantitative aspect and can also include qualitative outcomes such as patient experience measures or staff satisfaction. Show how relevant partnerships have improved value for the NHS organisation.
How are the teams involved working at sharing the successes in this project with other teams in the organisation or further afield?
Clear evidence the project has improved value in support services. Of interest will be projects which have simultaneously delivered financial savings and improved patient experience – creating value for taxpayers and patients alike. Quantitative evidence of improved value should be supplied.
How have the providers of support services worked with internal and external partners? Judges are also looking for clear and demonstrably evidence that the project has worked with patients, teams reliant on the services provided and colleagues from within the organisation.