Workforce Efficiency Award - HSJ Value Awards 2019
Healthcare provision is constantly evolving, and the healthcare workforce must also evolve to meet changing needs. This involves ensuring staff numbers and skill mix keep pace with change and are adequate to maintain safe levels of care. It also entails developing existing staff to improve staff retention and changing roles to meet new needs.
Changing workforce plans can cause anxiety and low morale, but this can be minimised by engaging staff in the process and supporting those affected to take up new opportunities created by the change.
Technology and innovations around management of staff and their hours and wellbeing may also be needed alongside environmental changes in the work place. Simple changes to enhance the experience of staff and improve their ability to execute their roles should be considered.
This award is open to whole organisations or departments that can demonstrate innovative use of the clinical or non-clinical workforce to improve the quality, safety and cost effectiveness of care. Judges will also consider work with external partners on improving systems, processes and environments for staff.
- A clear rationale for the workforce project
- An explanation of how the project aimed to achieve improved value
- An explanation of how the project plan was informed by existing best practice or evidence
- Evidence of integration of workforce planning with financial and service planning
Evidence of improved value from, for example, workforce flexibility, role diversification, or changes to rota and working systems. This should include a quantitative aspect and can also include qualitative outcomes such as staff satisfaction measures and testimonials. How have these improvements affected patients?
Reducing variation across departments and sites means taking best practice learning and applying elsewhere. What have the team involved done to share their experiences and help others implement more efficient practices.
Clear evidence the work has improved workforce value. Of interest will be projects which have simultaneously delivered financial savings and improved staff and patient experience. Patient testimonials and commentary would be of interest to the judges.
Engagement of staff needs and wants through effective forums and working with them to develop efficiencies. How did the implementation affect other teams and patient? What level of involvement from outside partners was employed?