NHS 24 Mental Health Redesign : NHS 24

NHS 24's Mental Health Team have redesigned the way in which unscheduled mental health services are delivered in Scotland, prioritising mental health pathways for people needing urgent care, whilst improving access to new and established mental health services/ resources. This multidisciplinary team scaled up considerably, and at pace, early in the pandemic, responding to substantial service demand, while ensuring a caring and compassionate response to those in distress. From acute phone interventions, through to webchat, digital self-help guides and cognitive behavioural therapy, the team play a key role in supporting equity of access for patients experiencing mental health difficulties.