Operations and Performance Initiative of the Year

View the 2020 winners project showcase     Download the criteria guide

The responsibility for cost effective, high quality and safe care of patients is a tough job. Balancing value for money choices against the demands for service delivery improvements involves hard decisions, as does developing strategies to ensure staff have the resources they need to transform services and maintain standards. Performance measurement, quality improvements and introducing new initiatives to an NHS organisation are all the kinds of project judges are looking for in this category.

The award will be won by a team executing initiatives or projects which are adding value to patients, staff and the wider organisation. The project might have involved multiple stakeholders whether they be commissioners, patients, clinical services or partners and judges will be looking for excellence in the management of expectations with results that have improved performance.


Entries are welcomed from any NHS organisations and general practice.


  • Describe the context of the initiative, why was a change necessary and who were the major stakeholders.
  • Describe the goals and intended impacts of the initiative patients, staff, efficiency or value for money.
  • Give details of the dynamics surrounding the project
    • How would it benefit patients and staff?
    • What disruption might take place?
    • How was disruption to be mitigated?
  • How did you work with interested parties and forming the project and then planning?


  • Outline the success providing clear supporting evidence in the form of testimonials, qualitative and quantitative information
  • How did the project team work together successfully? What feedback have you had from interested parties?
  • What benefits have been achieved for service users?
  • What benefits have been achieved for staff, systems and processes?


  • How have you shared success with other organisations or other departments?
  • Describe the efforts that have been made to share best practice beyond your immediate influence.


  • Describe the added value created by the initiative.
  • How have your achievements enhanced the patient experience?
  • How has your work improved patient flow, capacity, efficiency, reduced variation or saved money?


  • Provide clear evidence surrounding the consultative measures taken to inform, involve and enable participation in the design of the initiative, in particular with key stakeholders such as affected clinical or support staff
  • How were patients and service users brought into the discussion? 
  • Describe the checks and balances that were put in place to ensure disruption to care was minimal and that stakeholders were kept informed of progress

To find out more

For all enquiries, please contact Awards Support on awardssupport@hsj.co.uk